The Joule Suite connects POS, scheduling, training, and store-opening checklists into a single platform, with behavioral hiring built in. Anchored by Joule Workplace.
Most hospitality operators run their business across five to seven disconnected tools: a POS here, scheduling there, a separate training system, a hiring service, and a stack of paper checklists. The data never connects, and the cost shows up in turnover, failed shifts, and openings that go sideways.
The Joule Suite replaces that stack. Hiring, training, scheduling, point of sale, and daily operations run on one connected platform, so a single readiness signal follows every employee from application to the floor.
Six connected tools that run hospitality from the first interview to the last shift of the day, plus the CRM that tracks every account.
The all-in-one hospitality operations platform: POS, inventory, scheduling, and HR in a single browser-based system. No app store, no install. Anchored by the Bridge that gates clock-in on readiness.
Explore PlatformA behavioral hiring assessment for hospitality. Four dimensions, Hustle, Integrity, Resilience, and Engagement, that reveal how a candidate will perform on the floor. Never ranks, never auto-rejects, never a knockout test.
Learn MoreThe checklist platform for new store openings and daily operations. Every task, every station, every owner, tracked from build-out through the morning open, so nothing gets missed when it matters most.
Explore PlatformRole-specific training delivery and readiness verification in one flow. Joule LMS teaches the standard, Joule Readiness proves it, connecting course completion to on-the-job capability before clock-in.
Explore PlatformFrom a single location to a multi-unit group, the Joule Suite runs the front of house, the back of house, and the people who make both work.
Criterion Readiness builds and operates platforms across hospitality, athletic financial readiness, and CRM. Each product stands alone. All of them connect.
Six connected tools for hospitality operators: POS, scheduling, LMS, readiness, store-opening checklists, and behavioral hiring. One signal from application to floor.
Explore the SuiteA purpose-built CRM for hospitality sales and operations teams. Pipeline management, lead scoring, stage exit rules, and email outreach. Available as a white-label reseller product.
Open Joule CRM Athlete Financial ReadinessInspire. Prepare. Lead. Financial readiness certification and FIRE Scout scoring for collegiate NIL athletes and professional players entering the NFL.
Visit iwreadiness.com Sports AnalyticsLifetime sports stat tracking for athletes across every level. Log performance, track progress over time, and build a complete career record in one place.
Visit kinfieldstats.com Internal · Sales IntelligenceThe internal CRM powering DataNav Solutions sales operations. Pipeline, contacts, companies, deal scoring, and stage discipline in one hosted system.
Open DataNav CRMStore-opening checklists and execution tools for multi-location hospitality operators. Every location opens to the same standard, every shift.
Learn More"You check the box. The pressure hits. They fail anyway."
The Training Illusion is the business case behind Criterion Readiness. It argues that the $370 billion training industry has been measuring the wrong thing for decades — and what organizations actually need is not better content. It is better proof.
Recognized by the training and development community and cited by Chief People Officers and Chief Staffing Officers navigating the gap between workforce investment and workforce performance.
Hiring, training, readiness, operations, store openings, and execution. Six connected tools that run hospitality on a single readiness signal. One company. One standard.
The tools that get the right person on the floor and prove they are ready: hiring, training, and readiness verification.
Behavioral hiring assessment for hospitality. Hire for how a person will actually perform on the floor.
HIRE Scout™ measures the four behaviors that separate a great hospitality hire from a costly one: Hustle, Integrity, Resilience, and Engagement. It is not a personality quiz and it is not DISC. It is a forced-choice behavioral assessment built to predict how a candidate shows up during a rush, a complaint, a double, and a slow Tuesday afternoon.
By design, HIRE Scout never ranks candidates, never auto-rejects, and never applies knockout rules. It gives managers a clear behavioral profile and role-fit signal, then leaves the hiring decision where it belongs, with the operator. Results flow straight into the employee record in Joule Workplace, Readiness, and the LMS, so the behavioral signal follows the hire from day one.
Role-specific training delivery built for distributed hospitality teams, with completion tracking and audit-grade records.
Joule LMS™ delivers the training your team actually needs and tracks whether they finished it. Built for franchise groups, multi-location operators, and distributed hospitality workforces, it handles course delivery, completion tracking, and compliance documentation across every location in one place.
The Bridge integration connects LMS completion directly to readiness verification, so training and the floor become two steps in one workflow rather than two systems that never talk to each other.
The verification layer that turns completed training into proven, on-the-job capability before clock-in.
Completion is not capability. Joule Readiness™ closes that gap by combining LMS completion, on-the-job training signoffs with photo proof, HIRE Scout role-fit, and manager signoff into a single readiness status for every employee. When a worker shows ready, you know it has been earned, not just clicked through.
Readiness connects the people side of the suite to the operations side. Verified capability feeds the Bridge, which gates clock-in, so only ready staff go on shift.
The tools your team runs on every day: the operations platform, the opening and daily checklists, and the execution layer that proves the work got done.
The all-in-one hospitality operations platform. POS, inventory, scheduling, and HR in a single browser-based system.
Joule Workplace™ is a complete hospitality operations platform built for independent operators, franchise groups, and multi-location businesses that need enterprise capability without enterprise pricing. It consolidates five to seven tools the average operator runs separately, and eliminates the integration costs, training overhead, and data silos that come with them.
The Bridge integration makes Joule Workplace the only hospitality platform with behavioral readiness gating built directly into the clock-in workflow. Staff who are not verified ready do not go on shift, and managers see why in real time.
The checklist platform for new store openings and daily operations. Every task, every station, every owner, tracked.
Opening a new location is a hundred moving parts on a deadline, and a missed step shows up on opening day. Joule Launch™ turns the new-store opening into a structured, trackable checklist: build-out tasks, vendor setup, hiring milestones, training completion, and the final pre-open walkthrough, all assigned, dated, and visible to the whole team.
Once a location is open, the same engine runs the daily checklists that keep it running: opening line checks, mid-shift standards, and closing procedures, so the standard does not depend on who happens to be on shift.
The execution and performance layer that connects verified capability to proven results on the floor.
Joule Execute™ is where readiness meets performance. It takes the OJT signoffs and readiness status from across the suite and connects them to what actually happens on the floor, so operators can see not just who was trained, but who is executing the standard shift after shift.
Execute closes the loop on the suite: HIRE Scout predicts behavior, the LMS teaches the standard, Readiness verifies it, Workplace runs the operation, and Execute proves the work got done.
The CRM that sits behind the suite, tracking pipeline, account health, and client relationships across the business.
Pipeline tracking and account health scoring connected to the behavioral data behind the suite.
Joule CRM™ is the sales and account-management layer behind the Joule Suite. It combines client pipeline tracking with behavioral and readiness data so account managers see not just where a prospect sits in the sales cycle, but what their profile predicts about conversion, engagement, and retention risk.
Account health scoring uses the REACH framework, Relationships, Engagement, Actions, Customer Value, and Horizons, to give a single, honest read on every account.
A behavioral hiring assessment built for hospitality. Not a personality test. Not DISC. Four dimensions that reveal how a candidate will actually perform on the floor, during a rush, a complaint, and a double.
HIRE Scout™ was built to answer one question every hospitality operator lives with: how will this person actually show up when the dining room is full and something goes wrong? Not how they interview. Not how they present on a resume. How they behave when the pressure is real.
The four dimensions are behavioral patterns with direct predictive value in hospitality work. Hustle is whether they move when it counts. Integrity is whether they do it right when no one is watching. Resilience is whether they hold up across a long, hard shift. Engagement is whether they connect with the guest and the team. Together they describe how a hire performs on the floor.
By design, HIRE Scout never ranks candidates against each other, never auto-rejects, and never applies knockout rules. It gives the manager a clear behavioral profile and role-fit signal, then leaves the decision where it belongs, with the operator who knows the room.
Front-of-house staff whose Hustle and Engagement profiles predict guest experience, table turns, and the difference between a good night and a great one.
Line cooks, prep, and dish whose Resilience and Integrity profiles predict who holds the standard deep into a brutal Friday service and who does not.
The first face a guest sees. Engagement and Resilience profiles predict who keeps a calm, welcoming front when the wait list is long and tempers are short.
The people you promote from within. Their profiles surface who will carry the standard to a team and who is better kept on their own station.
Hiring at the management level carries the highest cost when it goes wrong. The profile gives ownership a behavioral read before the offer, not after the damage.
When you are hiring twenty people in two weeks, HIRE Scout gives every applicant a consistent behavioral read so volume never means hiring blind.
The drive to move when the moment demands it. High Hustle staff pick up the pace during a rush, anticipate the next table, and close gaps before a manager has to point them out. Low Hustle is not laziness, it is a slower default that shows up most when the floor gets busy. The profile surfaces it before the hire, not during a Saturday push.
Doing it right when no one is checking. High Integrity staff follow the standard on the cleanup, the cash drawer, and the temperature log whether or not a manager is in the room. In hospitality, where so much happens out of sight, this dimension predicts the trust an operator can place in someone unsupervised.
Holding the standard across a long, hard shift and bouncing back from a bad table, a slammed kitchen, or a difficult guest. High Resilience staff stay steady from the first ticket to the last. Low Resilience shows up as a strong start that fades, or a single rough interaction that derails the rest of the night. The profile measures the whole shift, not the first hour.
Connecting with the guest and the team. High Engagement staff read the room, build rapport, and lift the people around them. This is the dimension behind repeat guests, strong reviews, and a section that feels taken care of. It is also what turns a group of individuals working stations into a team working a service.
Most hiring assessments let candidates pick the best-looking answer, and in hospitality, where everyone knows the "right" thing to say in an interview, that is worthless. HIRE Scout™ does not. Every prompt pairs two equally plausible behavioral options. Neither reads as obviously correct. The candidate has to choose, and that choice, made without a clearly right answer available, reveals genuine tendency rather than interview polish.
DISC and its derivatives measure communication style. They tell you how someone prefers to work and what energizes them. That is useful for team building. It does not tell you who holds the line at hour nine of a double, or who quietly cuts the corner on the closing checklist. HIRE Scout is not DISC, and it should never be described as DISC.
By design, HIRE Scout never ranks candidates against each other, never auto-rejects an applicant, and never applies knockout rules. It is a decision-support tool, not a gatekeeper. The operator makes the call.
Paired behavioral statements in hospitality contexts designed to surface authentic tendencies. No option reads as superior. The candidate cannot optimize for a preferred profile, which closes the door on interview coaching and self-presentation.
Responses are scored across Hustle, Integrity, Resilience, and Engagement independently. No dimension is inherently good or bad in isolation. A profile that fits a high-volume line is different from one that fits a fine-dining floor. Role determines meaning.
The same four scores read differently across roles. A host report weighs Engagement and Resilience. A line report weighs Resilience and Integrity. A management report adds its own expanded view. The instrument is consistent. The interpretation is role-specific.
Every report ends with a behavioral profile and coaching guidance, never a pass or fail. It tells the manager where a candidate is strong, where they will need support, and how to set them up to succeed, then leaves the hiring decision to the operator.
We were built on a single conviction: the gap between training completion and actual readiness is where organizations fail, and that gap is measurable.
"The training industry measures what it can count. We measure whether your team is ready for the floor."
Criterion Readiness was founded out of a specific frustration with how hospitality operators are forced to run their businesses: a POS from one vendor, scheduling from another, training in a third system, hiring through a job board, and the rest on paper. None of it connects, and the cost shows up in turnover, failed shifts, and openings that go sideways.
We built the Joule Suite to fix that. One connected platform carries an employee from application through HIRE Scout, into training, through readiness verification, and onto the floor, so a single readiness signal follows them the whole way.
The result is not another tool to add to the stack. It is the stack, replaced.
Disconnected tools produce disconnected data. Everything in the Joule Suite shares one workforce layer and one readiness signal.
Hospitality is not an office. Every tool we build is engineered for the pace, the pressure, and the reality of a real shift.
HIRE Scout informs the hire, it never makes it. We never rank, auto-reject, or apply knockout rules. The decision belongs to the operator.
Finishing a course is not being ready for the floor. We verify capability, then connect it to clock-in, so ready means ready.
Kelly Terracio leads Criterion Readiness as Chief Executive Officer and the architect of the Joule Suite. She brings deep expertise in behavioral assessment design, AI-driven product architecture, and multi-product SaaS development across hospitality workforce, operations, and readiness. Kelly is co-founder of DataNav Solutions, the parent company.
Justin Terracio drives strategy, growth, and operational execution for Criterion Readiness. As Chief Strategy and Growth Officer, he leads market positioning, partner development, and the go-to-market for the Joule Suite, drawing on more than twenty years in hospitality and growth leadership. Justin is co-founder of DataNav Solutions, where he also serves as Chief Operating Officer.
Criterion Readiness operates as a standalone platform company under DataNav Solutions, a Nashville-based consulting, SaaS, and publishing company. The Joule Suite is DataNav's hospitality workforce platform. DataNav's portfolio also includes PaaS by Payments as a Service and IT and M&A consulting at datanavsolutions.com.
Tell us about your operation. We will show you which parts of the Joule Suite fit, and what running on one connected system looks like in your context.
Every conversation starts with your operation: how many locations you run, the roles you hire for, and where the current tool stack is costing you. We will show you which parts of the Joule Suite fit and how they connect, before any commitment.